Warranty

AYA mattresses include a limited warranty offering protection against defects due to faulty workmanship or materials. Please refer to the warranty specific to each Aya Mattress product.

Mattresses

AYA warrants each mattress against any defects in workmanship or materials for a period of 10 years. During the warranty period, if your mattress is found defective due to faulty workmanship or materials, it will be repaired or replaced according to the terms below.

Overview

    1. Your AYA mattress has a 10 year limited warranty from the day of your delivery of your mattress.
    2. The warranty is only valid for a mattress that is set-up on an adequate foundation or bed frame.
    3. Depending on the model of AYA mattress, if, despite normal usage and proper handling, your Essential, Classic, or Deluxe mattress forms permanent indentations of more than 1 inches and 2 inches respectively, when no weight is on top of it, it will be replaced, at your option, according to the terms below.
    4. AYA will repair or replace any manufacturing defect of the mattress cover.
    5. AYA will require purchasers to show supporting documents (i.e. pictures) when processing a claim.

      Duration and Validity

      Your AYA mattress has a 10 year limited warranty from the day of your delivery of your mattress. For 10 years when you have a defect on your mattress, covered under the warranty, we will replace it or repair it. Your AYA mattress will be repaired or replaced at no additional cost within the first ten years of usage.

      This warranty is valid only for the original purchaser from the original purchase date of the original mattress purchased from AYA Mattress Inc. and is non-transferable. If the original purchaser sells or otherwise relinquishes ownership of the mattress to another, the subsequent owner accepts the product “as is” and “with all faults.” The law tags must not be removed from the product because it identifies the warranties outlined herein.

      AYA mattress must not be used on floors susceptible to moisture build-up such as concrete, below-grade (basement), or on floors in humid environments. Such inappropriate use can result in mold growth on the bottom of the mattress and will void your Warranty. Our mattresses are designed for use on firm surfaces, non-spring foundations or adjustable bed bases that are structurally capable of supporting the weight of the purchaser's mattress, foundation, and user(s).

      It is the purchaser’s responsibility to maintain an adequate foundation and provide appropriate support for the mattress. Substitution or use of an improper foundation or other base upon which the mattress is placed may result in premature wear and damage to the product thereby voiding this Warranty.

      Suitable support includes:

        1. A rigid base, like a traditional metal frame with foundation, a platform bed or a slatted bed with slats that are at least 2” wide and no more than 3” apart, or 1.5” wide and no more than 3” apart. Since Queen, King and California King mattresses are wider, platform beds and slat systems require at least one center support beam.
        2. Bed frames and adjustable bases made of wired metal should not be used with your AYA mattress.

          Moreover, our 100 Night Guarantee and 10 Year Limited Warranty are both voided once the AYA mattress leaves the country in which it was originally purchased.